Denver airport bag system case study

Four ignored warnings later, nothing had changed. The requests required major redesign on portions of the project — some of which had already been "completed.

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Kyte said. Asked about the prospect of trying to renegotiate with Denver, a United spokesman, Jeff Green, said, "We are reviewing all options.

Of those proposals, none of them predicted they'd be able to finish the project within the allotted timeframe.

united to scrap baggage system at denver airport

Stakeholder Management Clearly the airlines were key stakeholders in this process. By Kirk Johnson Aug.

Denver airport baggage system wiki

Once your MVP works well, repeat the process on a larger playing ground, slowly scaling efforts until you reach the end goal. Related Articles:. It would reduce aircraft turn-around time for faster service to travelers. It is the job of the project manager, team and — if there is one — sponsor to adjudicate these. Involve all project stakeholders from Day 1. Warning 4: Senior managers at BAE Systems expressed initial misgivings about the project's complexity. Instead they barreled ahead, and as a result their project went far past deadline, cost millions of extra dollars, with the final product a disappointing shadow of its original design. Project Management Expertise As previously mentioned, the person in charge was in fact not a project manager at all but a Chief Engineer. And it cited "the tendency of the system to enjoy eating people's baggage. A test run this summer using workers to handle baggage for transfer flights through the airport has already proved its value, he said, with the number of mishandled bags down sharply in July from the corresponding month a year ago. Listening to project advice keeps us from dedicating ourselves to impossible projects. This resulted in mutilated and lost bags Neufville ; Gibbs Next time you're working on a project, remember these three lessons and avoid facing the same fate as Denver International Airport: 1. I've even taken my skis through their airport without issue. Summary The initial planning decisions, such as the decision to implement one airport-wide integrated system, the contractual commitments to scope, schedule, and cost, as well as the lack of adequate project management PM procedures and processes, led to a failed system.

Travelers who arrived for check-in or stepped off a plane would have their bags whisked across the airport with minimal human intervention.

Calleam Consulting Ltd 2. Workers with hand-held scanners, checking baggage bar codes at every juncture of transit, will give managers far better information and control than could have been imagined when the automated system was designed, officials at United said.

denver international airport case study summary

The design did not include a meaningful backup system; for a system that required very high mechanical and computer reliability, this increased failure risks. Operating at 20 MPH, it could deliver 60, bags per hour from dozens of gates.

Denver international airport baggage-handling system ppt

If the employees declare war, the company will probably go the way of Pan Am. Calleam Consulting Ltd 2. A partial list of other reasons for this fiasco might include: lack of risk management, embarrassment at not being able to complete a state-of-the-art public project; lack of true change management. Classic PM theory says that you try to not only discover who the resistant stakeholders are but also find a way to bring them inside the tent. Despite the worrying outlook, the City of Denver decided to proceed without altering their schedule. But even when it was pointed out that A the system was too complex and B no bidder could build it on time, the decision was made to go ahead anyway. Professor de Neufville said the builders had imagined that their creation would work well even at the busiest boundaries of its capacity. And after valiantly attempting to use the system for 10 years, the only airline that actually adopted the system finally bowed out due to high maintenance costs. Neufville, R. Listening to project advice keeps us from dedicating ourselves to impossible projects. The city decided to pursue the possibility anyway. The larger, much more complex Denver International Airport system was due to open in a little over two years. I've even taken my skis through their airport without issue.
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Denver Airport Baggage Handling System